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Excellence Awards Honor Dubai's Top Food Couriers – Elevating Delivery Services

Dubai's Roads and Transport Authority (RTA) has once again set an example in recognizing and motivating those workers who play a crucial role in the city's fast and reliable operations. In the latest event, 200 food couriers were honored with the Delivery Sector Excellence Award, the first of its kind in the region to acknowledge courier work at such a high level. The awards ceremony took place at the Dubai Police Officers Club venue, where both individual awards and corporate recognitions were presented.

Why is recognition important in the courier sector?

Parallel to the rapid development of Dubai city, delivery services have also witnessed exponential growth. Not only do restaurants and commercial units benefit from this, but the city's infrastructure and economy do as well. Couriers have quietly become indispensable elements of the logistical bloodstream—yet few receive real attention or acknowledgment. The RTA's initiative aims to change this by bringing exemplary behavior, adherence to traffic rules, safety compliance, and outstanding performance to the forefront.

Selection criteria: speed isn't the only thing that matters

The 200 awarded couriers were recognized in three categories: 50 in the Gold, 60 in the Silver, and 90 in the Bronze levels. The value of the recognitions increases with the category level, emphasizing that excellence deserves reward. During the evaluation, factors such as whether the courier has a clean record (without complaints, traffic violations, or accidents) and whether their performance meets the RTA's standards were considered. Excellence is thus measured not only in rapid delivery but also in responsible and rule-abiding work.

Corporate categories: recognizing outstanding providers

The event also honored outstanding companies in addition to individual couriers. Winners were announced in two main categories:

1. Best Home Delivery Company:

ELITE Zone Delivery Services, ZONE Delivery Services, ZAJEL Logistics Services

2. Best Platform and Smart Application-Based Provider:

DB L.L.C – Delivery Hero (Talabat), CAREEM Delivery Services, Motoboy Delivery Services

Selection was based on strict criteria including adherence to safety, health, and environmental standards, compliance with RTA regulations, application of international best practices, modern technology use, and regular training for employees. These companies set examples not only in efficiency but also in increasing customer satisfaction.

Featured Partner Award: valuing background efforts as well

The Best Partner Award was given to a prominent retail group working to improve the working conditions of couriers. The organization provided several water dispensing stations maintained at RTA-operated courier rest areas, contributing to the well-being of delivery personnel. This strengthened Dubai's effort to enhance life quality not only for customers but also for the workforce.

Award ceremony message: responsible service, safe driving

Speeches at the event emphasized that the delivery sector is now not just a logistical function but also strategically important from both social and economic perspectives. Dubai's leaders highlighted that traffic safety and service quality go hand in hand. The city's road safety strategy aims to minimize accidents, injuries, and fatalities—with rule-following couriers playing a key role.

Future path: training, technology, partnership

The awards ceremony was not just a celebration but a message for the future. The development direction of the delivery sector clearly points toward continuous training, the application of smart technological solutions, environmentally conscious operations, and close public-private cooperation. The RTA's goal is for these awards to not just serve as feedback but also motivate other service providers and couriers.

Conclusion

The 2026 Delivery Sector Excellence Award once again demonstrated that Dubai leads not only in infrastructure but also in recognizing people and developing work culture in the region. Couriers, who face traffic, weather, and tight deadlines daily, have deservedly stepped into the spotlight. The RTA sets an example of how a traditionally marginalized sector can be appreciated with recognition, structured evaluation, and continuous development opportunities—all in a city constantly building towards the future.